Avenelle Fragrances
Payment Policy
Clear information about accepted payment methods, checkout, payment security, verification, and refunds when shopping with Avenelle.
Last Updated: October 10, 20261. Welcome to Our Payment Policy
Welcome to Avenelle. We aim to make the payment process clear, convenient, and secure for customers shopping through our online store.
This Payment Policy explains the payment methods we list, the currency used for purchases, how payments are processed, billing information requirements, payment verification, failed transactions, and refunds.
By placing an order on avenelle.store, you agree to provide accurate billing information and follow the payment requirements presented during checkout. Please review this policy before completing your purchase.
2. Accepted Payment Methods
Avenelle lists the following payment card brands as accepted payment methods, subject to availability at checkout:
- Visa
- Mastercard
- American Express
- Discover
The payment methods displayed at checkout are the final reference for the options available for your particular transaction. Availability may depend on the payment provider, card issuer, billing location, transaction eligibility, and other applicable restrictions. We do not guarantee that every listed card will be approved for every order.
Please confirm that your preferred payment method is available before submitting your order.
3. Currency Used
All prices and shipping charges stated in Avenelle's store policies are expressed in United States Dollars (USD). The currency displayed during checkout is the reference currency for your order. Please review the final order total before submitting payment.
If your bank account or payment card uses a currency other than USD, your bank or card issuer may convert the transaction into your local currency. The conversion rate and any applicable foreign transaction or currency conversion fees are determined by the relevant financial institution or payment provider.
Avenelle does not control exchange rates or fees charged independently by your bank or card issuer.
4. Payment Processing
When Payment Is Submitted
Payments are submitted through the payment options and processing services available in our Shopify checkout. When you place an order, your payment may be authorized, verified, or processed by the relevant payment provider. The exact process depends on the payment method and provider.
A submitted order is not necessarily confirmation that payment has been successfully completed. Order confirmation and fulfillment may depend on payment approval and any necessary verification.
Order Confirmation
Customers should review their order confirmation for the items purchased, shipping details, and total amount charged or due. If you do not receive an order confirmation, check your email's spam or junk folder and review your payment account before attempting to place the order again. This can help prevent accidental duplicate orders.
Payment and Order Issues
If your payment appears successful but your order status is unclear, contact Avenelle Support with your order details. Do not send full card numbers or security codes by email.
5. Secure Payments
Avenelle uses Shopify's ecommerce checkout infrastructure and the payment processing services made available through the store. Payment information is handled according to the relevant payment provider's processes and security controls. Secure connections and payment safeguards are intended to help protect information transmitted during checkout. However, no online service or electronic transmission can be guaranteed to be completely secure.
Customer Security Responsibilities
- Place orders through the official website: avenelle.store.
- Keep your email and payment accounts secure.
- Do not share your password, one-time verification code, or card security code with anyone claiming to be Avenelle Support.
- Do not send full card details through email, social media, or ordinary contact forms.
- Contact your bank or card issuer if you notice an unfamiliar transaction.
Avenelle will not ask you to send your full payment card number or card security code through ordinary customer support messages.
6. Billing Information
Customers must provide accurate and complete billing information when placing an order. Depending on checkout requirements, this may include:
- Full billing name
- Billing address
- Email address
- Telephone number, if requested
- Payment card details entered through the secure payment interface
- Other information reasonably required by the payment provider to process or verify the transaction
Accuracy of Billing Details
Incorrect or incomplete billing information may cause a payment to be declined, delayed, or flagged for verification. Please check your billing details carefully before submitting payment. If you discover an error after placing an order, contact us as soon as possible.
We cannot guarantee that billing information or order details can be changed after payment has been processed or the order has entered fulfillment.
7. Payment Verification and Authorization
Some transactions may require additional verification before payment can be completed or an order can be fulfilled. Verification may be requested by the payment provider, card issuer, or relevant security system.
Why Verification May Be Required
- A billing address or payment detail mismatch
- A bank or card issuer security check
- An unusual transaction pattern
- Incomplete payment information
- Other checks required by the payment provider
Verification Outcomes
If additional information or action is required, follow the instructions shown by the payment provider or contact your bank or card issuer directly where appropriate. Avenelle may need to delay fulfillment while a payment remains pending or under review. If the payment cannot be verified or approved, the order may not be fulfilled.
For your protection, do not share passwords, one-time codes, or full card security details with our support team.
8. Failed or Declined Payments
A payment may fail or be declined for several reasons, including insufficient available funds, incorrect card details, bank restrictions, issuer security checks, or a temporary payment processing issue. Avenelle does not control the decision made by a bank or card issuer to approve or decline a transaction.
What to Do if Your Payment Fails
- Check that your billing information and payment details are correct.
- Confirm with your bank or card issuer that the payment is permitted.
- Review any message displayed at checkout.
- Try another payment method if one is available.
- Contact Avenelle Support if you believe the payment succeeded but the order was not confirmed.
Pending Authorizations
A failed or incomplete payment attempt may appear as a pending authorization. This is not necessarily a completed charge. The time required for it to disappear or be released depends on your bank, card issuer, or payment provider. If a pending amount remains on your account, contact your bank or card issuer.
Avoiding Duplicate Payments
Before trying again, check whether an order confirmation was issued and whether your account shows a completed transaction. If you believe you have been charged more than once for the same order, contact us with the relevant order details so we can review the issue.
9. Refunds and Payment Reversals
Approved refunds are generally issued through the original payment method used for the purchase, subject to the payment gateway's capabilities and applicable requirements. A refund may be considered after an eligible return is received and approved, an order cancellation is accepted, or another qualifying situation is confirmed under our store policies.
Refund Processing Time
Avenelle aims to process approved refunds within 14 days after the applicable return or refund process has been completed and the refund has been approved. This is Avenelle's refund processing timeframe. The payment gateway, bank, or card issuer may require additional time before the funds appear in the customer's account.
Refund Status
- Review your original payment account or card statement.
- Contact your bank or payment provider to ask whether the refund is pending.
- Contact Avenelle Support if you need help confirming the refund status.
For full eligibility rules, return instructions, and refund conditions, review our Returns & Refunds Policy.
10. Cancellations and Payment Adjustments
Customers who want to cancel an order should contact Avenelle as soon as possible. Cancellation requests made within 24 hours of placing an order will be reviewed, subject to the order's fulfillment and dispatch status. Cancellation cannot be guaranteed once an order has been processed for dispatch or handed to a carrier.
If a cancellation is approved and a refund is due, the refund will be handled through the applicable payment gateway and according to our refund policy.
If you believe an order total or payment amount is incorrect, contact us with your order number and a description of the issue.
For shipping and cancellation details, visit our Shipping Policy.
11. Taxes, Bank Fees, and Additional Charges
The order total and any applicable taxes or shipping charges shown at checkout should be reviewed before payment is submitted. Your bank, card issuer, or payment provider may independently apply currency conversion fees, foreign transaction fees, or other charges under its own terms. Avenelle does not set or control fees charged independently by a financial institution.
For international orders, additional duties, taxes, or import charges may apply where relevant and where these are not included in the checkout total. Customers should review the applicable shipping information and local requirements before ordering.
12. Payment Disputes and Unauthorized Transactions
If you believe a payment is incorrect, duplicated, or unauthorized, contact Avenelle Support so we can review the relevant order and transaction information. Please provide your order number, the transaction date, the amount in question, and a description of the issue. Do not include full card numbers, passwords, or card security codes.
If you suspect unauthorized use of your payment card, contact your bank or card issuer promptly to protect your account and follow its instructions.
Avenelle will review payment concerns using the information available and the procedures of the applicable payment provider. Formal disputes and chargebacks may also be handled through the bank or payment provider's dispute process.
13. Privacy and Payment Information
Information submitted during checkout may be processed by Shopify and the relevant payment service providers to complete transactions, verify payments, prevent misuse, and maintain order records. The handling of personal information is also governed by our Privacy Policy.
Please use only the official Avenelle website and avoid sending sensitive payment information through public or unsecured channels.
14. Payment Policy Updates
Avenelle may update this Payment Policy when payment methods, checkout features, payment processing arrangements, store operations, or applicable legal requirements change. When an update is made, we will revise the Last Updated date at the beginning of this page.
Customers are encouraged to review this policy periodically to stay informed about our payment procedures. Changes to this policy do not remove rights that customers have under applicable law.
15. Contact Us for Payment Assistance
If you have questions about payment methods, a declined transaction, a duplicate charge, an order payment, or a refund, please contact Avenelle Support.
- Store Name: Avenelle
- Website: avenelle.store
- Support Email: Support@avenelle.store
- Contact Page: Contact Us
- Business Address: 1322 Hertel Ave, Buffalo, New York 14216, United States
- Customer Service Hours: Monday–Friday, 5:00 AM–8:00 PM (GMT-8)
- Expected Response Time: Generally 1–2 business days
For payment inquiries, include your order number and the email address used at checkout. Never send your password, full payment card number, or card security code.
16. Social Media
You can follow Avenelle through our official social media channels:
For private payment, order, or refund matters, contact us through our official support email or Contact Us page instead of posting transaction details publicly.
17. Other Important Links
18. Payment Policy Summary
| Payment Detail | Avenelle's Policy |
|---|---|
| Accepted Card Brands | Visa, Mastercard, American Express, Discover, subject to checkout availability |
| Currency | USD |
| Payment Processing | Through payment options available at Shopify checkout |
| Billing Information | Must be accurate and complete |
| Payment Verification | Additional checks may be required |
| Failed Payments | Contact your bank or try another available method |
| Refund Method | Generally the original payment method |
| Refund Processing | Within 14 days after the applicable process is completed and approval is granted |
| Cancellation Requests | Within 24 hours, subject to fulfillment status |
| Support Email | Support@avenelle.store |
This summary is provided for convenience. The full Payment Policy above explains the relevant conditions and procedures in greater detail.