Terms of Service

1. About Avenelle

Avenelle operates an online store offering fragrances and related products. Our website allows customers to explore our collections, review product information, place orders, and contact our support team for assistance.

Throughout these Terms, the words “Avenelle,” “we,” “us,” and “our” refer to Avenelle. The words “you,” “your,” and “customer” refer to anyone visiting our website or using our services.

Our website is available at: https://avenelle.store

2. Acceptance of These Terms

By visiting our website, browsing our collections, creating an account if available, or purchasing a product, you acknowledge that you have read and understood these Terms of Service.

These terms apply to all website visitors, customers, and individuals who interact with our store.

You must comply with these terms and all applicable laws when using our website. Any additional terms presented for a particular service or transaction may also apply.

3. Eligibility and Lawful Use

You must have the legal capacity required in your location to enter into a purchase agreement. If you are under the age of legal majority, you may use our website only with the involvement and permission of a parent or legal guardian where required by law.

You agree to use our website only for lawful purposes. You must not use our services to engage in fraudulent activity, violate another person's rights, interfere with our website, or attempt to disrupt our business operations.

We reserve the right to take reasonable action when we identify activity that violates these terms or applicable law.

4. Products and Product Information

Avenelle offers fragrance products through different collections, including men's fragrances, women's fragrances, unisex fragrances, and fragrance gift sets.

We make reasonable efforts to present product descriptions, images, prices, sizes, and other available details accurately. However, the appearance of a product may vary slightly depending on your screen, device settings, lighting, or display capabilities.

Please review the product page carefully before placing an order. If you need clarification about a product, contact our support team before purchasing.

Product descriptions and images are provided for informational purposes. Any specific product characteristics should be assessed using the information displayed on the relevant product page.

5. Product Availability

All products are subject to availability. Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

We may update, replace, limit, or discontinue products at any time. If an item becomes unavailable after you place an order, we may contact you to discuss the available options, including cancellation and an applicable refund.

We will not knowingly represent an unavailable product as ready for dispatch.

6. Prices, Currency, and Taxes

Prices on our website are displayed in United States Dollars (USD), unless a different currency is clearly indicated.

Product prices, shipping charges, and applicable taxes or other charges will be presented during the shopping or checkout process, as applicable.

We may update product prices and promotional offers at any time. A price change will not automatically alter the agreed price of an already accepted order, except where a correction is required for an obvious pricing error or applicable law permits another treatment.

If a price or listing contains a material error, we reserve the right to review the affected order and contact you before proceeding. Where an order cannot reasonably be fulfilled at the displayed price, we may cancel it and arrange an appropriate refund for any amount paid.

7. Orders and Order Acceptance

When you place an order, you are submitting a purchase request for the products in your cart. An order confirmation email or on-screen confirmation acknowledges that your order has been received; it does not necessarily mean that every order has received final acceptance or passed all verification checks.

We reserve the right to review, limit, reject, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, incorrect pricing, inventory limitations, inaccurate customer information, or suspected resale or purchasing activity that violates our policies.

If we cancel an order after payment has been collected, we will arrange a refund for the amount due through the applicable payment process.

Please check your order details carefully before submitting your purchase.

8. Customer Information and Account Details

You agree to provide accurate, current, and complete information when placing an order or contacting us. This includes your name, email address, shipping address, billing details, and any other information required to process your purchase.

You are responsible for reviewing your details for errors before completing checkout.

If your information is inaccurate or incomplete, your order may be delayed, delivered incorrectly, or cancelled. Avenelle cannot guarantee successful delivery when the customer provides an incorrect or incomplete address.

If you have an account with our store, you are responsible for keeping your login credentials confidential and for activities carried out through your account, subject to applicable law.

9. Payment Terms

Payments must be completed through the payment methods made available at checkout. Supported card brands may include Visa, Mastercard, American Express, and Discover, subject to availability at checkout.

All prices and order charges are generally processed in USD. Your bank or card issuer may apply currency-conversion charges or other fees depending on your account and location.

Your order may be subject to payment authorization, verification, and security checks. An order may not proceed until the required payment process has been completed successfully.

If your payment is declined, remains incomplete, or cannot be verified, you may need to contact your bank or use another available payment method.

For further details, please review our Payments Policy.

10. Order Processing and Daily Cutoff

Orders are processed according to our order-handling procedures, product availability, payment confirmation, and the shipping option selected at checkout.

Our daily order cutoff time is 5:00 PM UTC/GMT+0. Orders placed after the cutoff may begin processing on the next processing day. Meeting the cutoff does not guarantee immediate dispatch or delivery on a specific date.

Order processing time is separate from transit time. Processing estimates may vary due to order volume, verification requirements, product availability, holidays, or other operational circumstances.

For shipping charges and estimated delivery timelines, please see our Shipping Policy.

11. Shipping and Delivery

Avenelle offers shipping options displayed at checkout, subject to destination eligibility and availability.

Our current published shipping estimates are:

Orders may be shipped through DHL or FedEx, depending on the shipping service and fulfillment arrangements.

Delivery estimates are estimates rather than guarantees. Delays may occur because of courier operations, weather, customs procedures, incorrect addresses, public holidays, or other circumstances beyond our reasonable control.

Where tracking information is available, it will be provided or made accessible through the applicable order-tracking process.

You are responsible for providing a complete and deliverable shipping address. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address change can be made after an order has entered fulfillment or been dispatched.

For more information, visit our Shipping Policy.

12. Order Cancellations and Changes

If you wish to cancel an order, contact us within 24 hours of placing it and provide your order number and relevant details.

Cancellation requests are subject to the order's fulfillment and dispatch status. We will make reasonable efforts to accommodate an eligible request, but we cannot guarantee cancellation after processing, packing, or dispatch has begun.

If an order has already been dispatched, it may no longer be possible to cancel it. In that case, you may need to follow the applicable return procedure after delivery, subject to our Returns & Refunds Policy.

Changes to products, quantities, shipping addresses, or other order details are also subject to fulfillment status and availability.

To request a cancellation or change, visit our Contact Us page or email Support@avenelle.store.

13. Returns and Refunds

Eligible products may be requested for return within 30 days of delivery, subject to our Returns & Refunds Policy and applicable law.

For standard change-of-mind returns, products generally need to be unused, unopened where applicable, and returned with their original packaging and included components. Because fragrances may be affected by opening, use, or tampering, opened, sprayed, or unsealed products may not qualify for a standard change-of-mind return.

This does not remove any rights you may have under applicable consumer-protection law, including rights relating to defective, damaged, or incorrectly supplied products.

Please contact us before returning an item and wait for return instructions. Unapproved or improperly documented returns may delay processing.

Avenelle charges no restocking fee ($0) for approved returns. Return-shipping responsibility depends on the reason for the return and the applicable policy.

Approved refunds are generally issued through the original payment method or the applicable payment gateway. Our refund processing target is within 14 days after the applicable return or refund process has been completed and approved. Your bank or card issuer may require additional time to post the funds.

We do not offer direct product exchanges as a standard service. If an item is eligible for return, you may return it according to our policy and place a new order for the desired product.

Read the full Returns & Refunds Policy.

14. Damaged, Incorrect, or Missing Orders

Please inspect your delivery when it arrives. If your order is damaged, incorrect, or appears to be missing an item, contact us promptly with your order number and a description of the issue.

Photographs of the product, packaging, shipping label, or damage may help us assess the matter more efficiently.

We will review the information and determine an appropriate resolution in accordance with our policies and applicable law. Depending on the circumstances, a resolution may include a replacement where available, a refund, or another appropriate remedy.

Please do not discard relevant packaging or return a product before receiving instructions, unless immediate disposal is necessary for safety reasons.

15. Promotions, Discounts, and Offers

Promotional codes, discounts, and special offers may be subject to separate conditions, including expiry dates, product exclusions, minimum purchase amounts, or restrictions on combining offers.

Unless an offer explicitly states otherwise, promotions cannot be assumed to apply retroactively to completed orders.

We may modify or end a promotion in accordance with its stated conditions and applicable law. If an offer is applied incorrectly because of a technical issue, we may review the transaction and contact you to resolve the issue fairly.

16. Intellectual Property

All content on the Avenelle website, including text, graphics, branding, logos, layouts, product presentation, and other materials, is owned by or licensed to the relevant rights holder and is protected by applicable intellectual-property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes. You must not copy, reproduce, republish, distribute, modify, commercially exploit, or create derivative works from website content without appropriate authorization, except where permitted by law.

Product names, trademarks, and brand materials belonging to third parties remain the property of their respective owners.

17. Prohibited Activities

When using our website, you must not:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Submit false, inaccurate, or unauthorized payment or personal information.
• Attempt to interfere with the website's operation, security, or availability.
• Introduce malicious code, viruses, or harmful software.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Scrape, harvest, or collect personal information without proper authorization.
• Copy or misuse website content in violation of intellectual-property rights.
• Use the website in a way that infringes the rights of Avenelle or another person.
• Circumvent checkout, payment, security, or access controls.

We may restrict access or take other reasonable action if we believe these terms have been violated, subject to applicable law.

18. Third-Party Services and External Links

Our website may use third-party services or contain links to external websites, including payment providers, shipping services, social media platforms, and other resources.

These third parties operate under their own terms, privacy policies, and practices. Avenelle does not control every aspect of third-party websites or services and cannot guarantee the accuracy, availability, or security of content they independently provide.

A link to an external website does not necessarily mean that Avenelle endorses all of its content, products, or services. You should review the applicable third-party terms before using those services.

19. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how personal information may be collected, used, stored, and shared in connection with our store.

By using our website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

Please do not send full payment-card details, passwords, or other sensitive security information through ordinary email or social media messages.

20. Website Availability and Errors

We aim to keep our website accessible and its content accurate, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur because of maintenance, software updates, hosting issues, technical failures, or circumstances outside our control.

Product listings, descriptions, images, prices, and other website information may occasionally contain typographical, technical, or display errors. Where appropriate, we may correct errors, update information, or cancel an affected order, subject to applicable law and any refund obligations.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis. We do not make a blanket guarantee that the website will always operate without interruption or that every technical issue can be prevented.

Product-specific descriptions, guarantees, and rights are governed by the information provided with the relevant product, any express commitments we make, and applicable law.

Nothing in these terms excludes or limits a warranty, guarantee, or consumer right that cannot legally be excluded or limited.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Avenelle will not be responsible for indirect, incidental, special, or consequential losses arising from website use, service interruptions, or delays outside our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.

Where liability can legally be limited, it will be assessed in light of the circumstances, the nature of the claim, and the rights available under applicable law.

23. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising directly from your unlawful use of the website, your material breach of these terms, or your infringement of another person's rights.

This section does not require you to indemnify Avenelle for matters caused by Avenelle's own unlawful conduct or waive any rights that cannot legally be waived.

24. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, public emergencies, transport interruptions, courier disruptions, customs delays, power or network failures, or government restrictions.

When such circumstances affect an order or service, we will make reasonable efforts to address the situation and provide relevant updates where practical. This section does not remove any refund or other obligations imposed by applicable law.

25. Suspension or Termination of Access

We may restrict or suspend access to our website where reasonably necessary to protect our store, customers, systems, or legal rights, or to respond to activity that violates these terms.

Any action will be subject to applicable law and will not automatically cancel rights or obligations that have already arisen from a completed purchase.

Sections relating to payments, intellectual property, liability, privacy, and other provisions that by their nature should continue will remain applicable to the extent required.

26. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our operations, website features, business practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date. Changes take effect when posted unless another effective date is stated or applicable law requires a different process.

Your continued use of our website after updated terms are posted indicates acceptance of the revised terms to the extent permitted by law. If you do not agree with a revision, you should discontinue use of the website.

27. Governing Law and Consumer Rights

These terms will be interpreted in accordance with applicable law, subject to any mandatory consumer-protection laws that apply to your purchase or place of residence.

Nothing in these terms is intended to deprive a customer of mandatory rights or remedies provided by applicable law. If a provision conflicts with a non-waivable legal right, that right will prevail to the extent required.

For questions or concerns about these terms, please contact us using the information in the Business Information section below.

28. Severability and No Waiver

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If Avenelle does not enforce a particular provision immediately, that does not necessarily mean we have waived our right to enforce it later.

29. Social Media

You can follow Avenelle on our official social media channels for product updates, collection highlights, and brand announcements.

• TikTok: Follow Avenelle on TikTok
• YouTube: Visit Avenelle on YouTube

Social media platforms operate independently and may have their own terms and privacy policies. Please use caution when sharing personal information through public comments or direct messages.

30. Business Information

For questions about orders, products, payments, shipping, returns, or these Terms of Service, you can contact Avenelle through the following details.

Support response times are estimates and may vary during busy periods or when additional investigation is required.

Contact Us: https://avenelle.store/pages/contact

31. Other Important Links

For further details about specific aspects of shopping with Avenelle, please review the following pages:

• About Us
• Contact Us
• Shipping Policy
• Returns & Refunds Policy
• Payments Policy
• Privacy Policy
• Frequently Asked Questions (FAQ)
• Track Your Order

These pages provide additional information and should be read together with these Terms of Service where relevant.