Privacy Policy

1. Introduction

Welcome to Avenelle. We respect your privacy and are committed to explaining how personal information may be collected, used, stored, and shared when you visit https://avenelle.store, browse our fragrance collections, contact our support team, or place an order.

This Privacy Policy explains the information we may collect, why we use it, how Shopify and service providers may process it, how cookies work, and what choices may be available to you.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for particular types of data collection or processing, we will rely on the relevant consent or other lawful basis as required.

2. Information We Collect

We may collect different types of information depending on how you use our website and services.

Personal and Contact Information

When you place an order, contact us, or submit information through our website, we may collect:

• Name
• Email address
• Shipping address
• Billing address
• Telephone number, if provided
• Order details and customer service correspondence
• Information you voluntarily submit through a contact form

Order and Transaction Information

When you purchase a product from Avenelle, we may collect information associated with your transaction, including the products ordered, order number, order total, shipping details, payment status, and relevant transaction records.

Payment information is handled through the payment options and payment service providers available at checkout. We do not intend to collect full payment card details through ordinary customer support emails or contact forms.

Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the services and settings in use. This may include:

• IP address
• Browser type and device information
• Operating system
• Pages visited and interactions with the website
• Referring website or source
• Approximate location derived from technical information
• Session, diagnostic, and performance information

This information can help us maintain website functionality, understand store performance, and improve the shopping experience.

3. How We Use Your Information

Avenelle may use collected information for the following purposes.

Processing and Fulfilling Orders

To process purchases, confirm orders, arrange shipping, provide tracking information, and manage returns, refunds, or order-related questions.

Customer Support

To respond to inquiries, investigate order concerns, provide requested assistance, and communicate information relevant to your purchase.

Website Operation

To operate, maintain, troubleshoot, and improve our online store, shopping cart, checkout, and customer-facing features.

Analytics and Performance

Where applicable and permitted, to understand how visitors use our website, measure store performance, identify technical problems, and improve the customer experience.

Marketing and Promotions

Where permitted by applicable law and your preferences, we or our service providers may use relevant information to communicate store updates, promotions, or marketing messages. You can unsubscribe from marketing emails using the unsubscribe link included in the message, where available.

Security and Legal Obligations

To help detect suspicious transactions, prevent misuse, protect our business and customers, resolve disputes, and comply with applicable legal requirements.

4. Cookies and Similar Tracking Technologies

What Are Cookies?

Cookies are small text files that websites may store on your browser or device. They can help a website remember your session, keep products in your shopping cart, maintain preferences, measure performance, and support other website functions.

In addition to cookies, Shopify or compatible services may use technologies such as pixels, scripts, local storage, and similar tools. The technologies used can depend on your region, Shopify configuration, theme, and installed apps.

Why Avenelle Uses Cookies

Cookies and similar technologies may help our store:

• Keep the shopping cart working as you browse.
• Support secure and reliable shopping and checkout functions.
• Remember certain preferences and consent choices.
• Understand website visits and store performance, where enabled.
• Support marketing measurement or advertising features, where enabled and permitted.

Not every category is necessarily active on every visit. Actual cookie behavior depends on the configuration of our Shopify store and any integrated third-party services.

5. Types of Cookies We May Use

A. Strictly Necessary or Essential Cookies

These cookies support core website functions and may be required for shopping features to work correctly. They may help maintain shopping cart contents, support checkout and session continuity, protect website functions, help prevent misuse, and remember relevant privacy or consent choices. Depending on applicable law, some essential functions may operate without optional cookie consent.

B. Functional or Preferences Cookies

These cookies or similar technologies may remember certain settings or preferences to make the website easier to use. Depending on the features enabled, they may support language or regional preferences, retain certain shopping preferences, and provide a more consistent browsing experience.

C. Analytics or Performance Cookies

If analytics features are enabled, these cookies or technologies may help us understand how visitors interact with the website. They may measure visits and browsing sessions, pages viewed and navigation patterns, website performance and technical errors, and general shopping and conversion trends. Analytics information may be processed by Shopify or other configured analytics providers, subject to their roles and applicable privacy settings.

D. Marketing and Advertising Cookies

Where marketing tools are enabled and their use is permitted, cookies or similar technologies may help measure advertising performance or support relevant advertising. Depending on the services configured, these technologies may measure campaign visits or purchases, limit repeated advertisements, support advertising attribution, or help advertising partners personalize content where permitted. Their availability and use depend on the tools installed, your consent choices where required, and applicable law.

E. Third-Party and Embedded Content Cookies

Some website features or integrated services may be provided by third parties. If these services are enabled, they may use their own cookies or similar technologies under their respective privacy policies. Avenelle does not control every cookie that a third-party service may set. Third-party practices depend on the service, its configuration, and your interaction with that feature.

6. Shopify Cookies and Information Shopify May Process

Avenelle uses Shopify to operate its online store. Shopify provides ecommerce infrastructure and may use cookies and similar technologies to support storefront functionality, checkout, analytics, security, and privacy preferences.

The specific cookies used on a merchant storefront can vary. The following are examples of Shopify-related cookie names and functions, not a guarantee that every listed cookie is active on Avenelle at all times.

Cookie names, purposes, expiration periods, and behavior may change as Shopify updates its platform or as store features change. Some cookies are session-based, while others may remain for a longer period.

For current information about Shopify's cookie practices, review Shopify's official Cookie Policy: Shopify Cookie Policy.

Shopify may also process personal information under its own privacy policies and terms when providing its platform and related services. To learn more, review Shopify's Privacy Policy.

7. How to Manage Cookie Preferences

You may have options to manage cookies through our store's cookie banner, privacy preference controls, or your browser settings, depending on the features available in your region.

Using the Store's Cookie Banner

Where configured, our cookie banner may allow you to accept, reject, or adjust certain non-essential cookie categories. You may also be able to revisit your preferences using a cookie preferences link on the website.

Using Your Browser Settings

Most browsers allow you to block or delete cookies. Browser controls vary, so consult your browser's help information for instructions. Blocking essential cookies may affect features such as the shopping cart, checkout, or other parts of the website.

Changing Your Choices

Where consent is required, you can change or withdraw your consent through the available preference controls. A change may apply to future data collection and may not undo processing that was lawful before the change. The exact controls available depend on the privacy features enabled on our store and the requirements applicable to your location.

8. Shopify Customer Privacy Settings

Shopify provides merchants with privacy tools that can include a privacy policy, cookie banner, and data-sharing opt-out features. These tools can help communicate privacy choices and manage certain consent signals.

The availability and behavior of these controls depend on the settings selected in Shopify Admin and any third-party consent tools integrated with the store.

For information about Shopify's customer privacy settings, visit Shopify Customer Privacy Settings.

A cookie banner or privacy policy alone does not automatically guarantee legal compliance. Avenelle must ensure its actual store settings, installed apps, tracking technologies, and policy statements are consistent with its operations and applicable laws.

9. How We Share Personal Information

We may share personal information when reasonably necessary to operate our store, complete transactions, provide services, or meet legal obligations.

Shopify

We use Shopify to host and operate our online store and support ecommerce features. Shopify may process information as part of providing its platform and related services.

Payment Service Providers

Payment providers may process transaction and payment information to authorize or complete purchases, help prevent fraud, and manage payment-related issues.

Shipping and Delivery Providers

We may share necessary order and delivery information with shipping providers, including DHL or FedEx, to fulfill orders and provide delivery services.

Website Apps and Service Providers

If configured, service providers may support functions such as analytics, customer support, marketing, order tracking, or website operations. The information shared depends on the particular service and its role.

Legal and Security Reasons

We may disclose information where required by law, legal process, or a valid request from an appropriate authority, or where reasonably necessary to protect rights, safety, property, and security.

Business Transactions

Information may be transferred as part of a business transaction, such as a merger, restructuring, or transfer of business assets, where permitted by applicable law.

We do not describe every possible third-party service as active on our store. Actual sharing depends on the services and integrations configured.

10. Payments and Payment Security

When you place an order, payment information is processed through the payment methods and providers presented at checkout.

Avenelle does not ask customers to send full card numbers, card security codes, passwords, or other sensitive payment credentials through email or social media messages.

Customers should verify that they are using the official Avenelle website when placing an order and should contact us through our official support channels if they notice suspicious activity related to a purchase.

Payment processing may be subject to the privacy policies and security practices of the relevant payment provider.

For more information, visit our Payments Policy.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, recordkeeping, dispute resolution, security, and compliance with applicable legal requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.

When information is no longer reasonably required, we may delete it, securely dispose of it, or de-identify it where appropriate and permitted by law.

Some information may remain in backups or records for a limited period where necessary for security, technical, legal, or administrative purposes.

12. Data Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Shopify and relevant service providers may also maintain security measures for the services they provide. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should use secure devices, protect their email accounts, and avoid sending sensitive information through unsecured communications.

If you believe your personal information or order has been affected by unauthorized activity, please contact us promptly.

13. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights concerning your personal information. These rights may include, where applicable:

• Requesting access to certain personal information.
• Asking for corrections to inaccurate information.
• Requesting deletion of personal information.
• Requesting a copy of certain information in a portable format.
• Objecting to or restricting certain types of processing.
• Withdrawing consent where processing is based on consent.
• Opting out of certain targeted advertising, sale, or sharing of personal information where applicable.
• Unsubscribing from promotional emails.

These rights are subject to applicable legal conditions and exceptions. Not every right is available in every jurisdiction.

To submit a privacy request, contact us at Support@avenelle.store or use our Contact Us page.

Please provide enough information for us to understand and process your request. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

14. Marketing Communications

If you receive promotional emails from Avenelle, you can generally unsubscribe using the link provided in the email, where available.

Even if you opt out of promotional messages, we may still send non-promotional communications necessary to complete or manage an order, respond to a request, or provide important service-related information.

Marketing cookies and advertising technologies, if enabled, are separate from your email subscription preferences. You may need to manage those preferences separately through the available cookie or privacy controls.

15. Do Not Track and Global Privacy Signals

Some browsers provide privacy signals or settings intended to communicate a user's preferences about tracking or data sharing.

The effect of these signals depends on applicable law, browser capabilities, and the privacy tools configured on our store. Shopify provides support for certain privacy signals and consent controls in supported circumstances.

Where applicable requirements apply, we will handle relevant requests or signals in accordance with the available functionality and applicable law.

16. International Data Processing

Avenelle operates through an online store supported by Shopify and other service providers. Depending on your location and the services used, personal information may be processed or stored in countries other than the country in which you live.

Those countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required, relevant safeguards will be used for international transfers of personal information. The precise arrangements depend on the service provider, the nature of the information, and applicable legal requirements.

17. Children's Privacy

Avenelle's website is intended for general shopping by customers who are legally able to make purchases under applicable law. We do not knowingly seek to collect personal information from children in circumstances where parental consent or another legal requirement applies.

If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps where required by law.

18. Third-Party Websites and Social Media

Our website may contain links to third-party services, websites, or social media platforms. If you follow an external link, that website's own privacy policy and terms may apply.

Avenelle is not responsible for the independent privacy practices of websites or platforms that we do not operate.

Our official social media channels are:

• TikTok: https://www.tiktok.com/@avenelle3
• YouTube: https://youtube.com/@avenelle3

Please avoid posting order numbers, addresses, payment details, or other private information publicly on social media.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, privacy settings, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of the policy. Where required by law, we will provide additional notice or obtain consent for relevant changes.

We encourage customers to review this page periodically to stay informed about how personal information may be handled.

20. Contact Us About Privacy

If you have questions about this Privacy Policy, our cookie practices, or a request concerning your personal information, contact us using the details below.

For your protection, do not include passwords, full payment card numbers, or card security codes in your message.

21. Other Important Links

For additional information about shopping with Avenelle, please review the following pages:

• Home
• About Us
• Contact Us
• Shipping Policy
• Returns & Refunds Policy
• Payments Policy
• Terms of Service
• Frequently Asked Questions (FAQ)
• Track Your Order